Refunds
Refund policy.
Last updated: 4 October 2026
Get it Cheap sells digital software licenses. Until you reveal a key, you can ask for a refund. A key can be used as soon as it's shown, so after that a change of mind no longer qualifies — but every key we sell is covered by our delivery guarantee. This page explains how refund requests and the guarantee work.
Our delivery guarantee
If a key we sold you doesn't work, we'll replace it or refund you. This covers keys that are invalid, already used, or blocked when you first try to activate them. The guarantee applies to problems reported within 14 days of delivery.
How to report a problem
Contact support with your order number and a short description of what happened. We aim to reply within 24–48 hours. What else we need depends on the situation — our team will tell you in your ticket. A screenshot of the error message is always a good start.
Before you reveal your key
Your key stays hidden in your order until you reveal it. Until then — whether it is still being delivered or already waiting in your account — you can ask for a refund at any time: contact support with your order number. Support reviews the request and confirms the result; asking is not itself a completed refund.
After you reveal your key
Once you have revealed a key that works, the purchase is final for a change of mind, because a shown key can be used. If you revealed the wrong product or the same product twice and have not activated it, contact us and we'll look at the options with you. If you are in the EU, EEA or UK, at checkout you ask us to deliver your key immediately and confirm that you lose your 14-day right of withdrawal once it is delivered; you can still ask for a refund of a key you haven't revealed, and our delivery guarantee above still applies.
How refunds are paid
Refunds go back to the original payment method. Once a refund is approved, we send it within 48 hours. How quickly it appears on your statement depends on your bank or card issuer — usually a few business days.
Your statutory rights
This policy doesn't affect any rights you have under the consumer law of your country.
Need help with an order?
Open a support ticket with your order number. We reply by email.